Terms of Service

3.1 Account Registration

To use the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information.
• Maintain the security of your password and account.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

3.2 Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. The Service is intended for use by businesses for legitimate marketing and customer-communication purposes, not by individual consumers.

4.1 Subscription Plans

Access to the Service may require a valid subscription. We offer (or will offer) various subscription plans with different features and pricing. Details of available plans are provided on our website. Note that Meta charges conversation-based fees for messages sent through the WhatsApp Cloud API; those fees are billed directly to your Meta account and are not included in Wamafy subscriptions.

4.2 Payment Terms

When paid plans are launched, payments will be processed through our payment partner. By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis according to your selected billing cycle.

4.3 Refund Policy

Refund requests are evaluated on a case-by-case basis. To request a refund, please contact us at support@wamafy.com with details of your request.

4.4 Price Changes

We reserve the right to modify subscription prices at any time. Price changes will be communicated to existing subscribers at least 30 days before taking effect.

5.1 License Grant

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in managing your WhatsApp marketing.

5.2 Prohibited Activities

You expressly agree that you will NOT:

• Resell or redistribute the Service or any portion thereof to third parties.
• Sublicense your access to the Service to any other person, entity, or organization.
• White-label or rebrand the Service for resale or commercial distribution to third parties.
• Operate the Service as a service bureau or offer it as a managed service to others without our prior written consent.
• Share your subscription with multiple businesses or organizations not under your direct ownership.
• Create derivative works based on the Service for commercial distribution.
• Reverse engineer, decompile, or disassemble any aspect of the Service.

5.3 Single Organization Use

Each subscription is licensed for use by a single organization. If you operate multiple businesses or wish to provide the Service to affiliated organizations, each must maintain its own separate subscription. Violation of this provision may result in immediate termination of your account without refund.

7.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, and branding (excluding User Content), is owned by kCube Consultancy Services Pvt Ltd and is protected by copyright, trademark, and other intellectual property laws. The Wamafy name, logo, and all related marks are trademarks of kCube Consultancy Services Pvt Ltd.

7.2 User Content

You retain ownership of any content you upload, submit, or create through the Service ("User Content"), including your contact lists, templates, and campaign data. By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process such content solely for the purpose of providing the Service.

7.3 Feedback

Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without any obligation to compensate you.

9.1 Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control, including outages of upstream providers such as Meta, Railway, or Vercel.

9.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of significant changes that materially affect your use of the Service.

10.1 Termination by You

You may cancel your subscription and terminate your account at any time through the Service settings or by following the instructions on our Delete Account page. Upon termination, your access to the Service will cease at the end of your current billing period (where applicable).

10.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms (including license restrictions and acceptable-use rules), violate Meta's WhatsApp policies, engage in reselling or sublicensing activities, or conduct that we determine, in our sole discretion, is harmful to other users, third parties, or the Service.

10.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may retain your data as required by applicable laws. You may request data export before termination. No refunds will be provided for termination due to violation of these Terms.